Refund Policy
We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned or exchanged. No worries - we're here to help, and the first step is to email us at support@fangeriessecret.com before you take any action.
Eligibility
We accept returns of unopened products purchased at full price within 14 days of purchase and issues refunds to qualified returns less the cost of return label and restocking fee of $10 USD. Items purchased using a discount code or on sale do not qualify for a return.
All items returned must be unworn, undamaged and in the exact condition as they arrived (including all labels/tags intact)Any items found to be marked by lipstick, deodorant or make-up will not be refunded. Please also be aware that we will not refund on items returned to us which smell of perfume, tobacco or body odor.
Damaged Or Faulty Items
If an item is faulty, wrongly described, or different from the sample shown, we will take corrective action.You are required to provide proof of defective items prior to exchanging such as sending pictures via email.
Contact Information
For customer service, please email us at support@fangeriesecret.com. we provide 24/7 email customer service，our representive will help you solve your problem.